Privacy Policy

Last Updated: 29th May 2025

Introduction

Crescender ("we", "our", "us") is committed to protecting the privacy of all users of our website (www.crescender.com.au) and apps ("Services"). This Policy explains how we collect, use, disclose and manage personal information, including information about children, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Scope & Acceptance

By using our Services, you agree to the practices described in this Policy and to our use and disclosure of your personal information as described below.

Our Details

  1. Entity: Crescender (ABN pending)
  2. Contact: privacy@crescender.com.au

Information We Collect

We collect only information that adds value to your experience. This includes:

  1. Account Data: name, email, username, date of birth; for child accounts, parent/guardian contact details.
  2. Profile & Usage: bio, avatar, instruments, practice history, event participation.
  3. Device & Technical: IP address, browser/app type, cookies and similar technologies (managed via our cookie consent manager).
  4. Performance & Analytics: anonymised metrics on feature usage, retention and churn.
  5. We do not collect sensitive personal information (e.g. health, race) unless you voluntarily provide it.

Children's Privacy

We recognise the importance of protecting children's information. Our Services for children under 18 require a parent or guardian account. We will:

  1. Obtain verifiable parental consent before collecting a child's personal data.
  2. Limit collection to what is reasonably necessary. Examples include:
    1. Practice logs
    2. Lesson schedules
  3. Not use children's data for marketing without parental consent.

How We Use Your Information

We use your information to:

  1. Provide, maintain and improve our Services.
  2. Personalise your experience (e.g. instrument recommendations).
  3. Facilitate communication (e.g. lesson reminders).
  4. Recommend third-party services that may benefit your music career. Subject to your opt-in, these may include:
    1. Studios
    2. Distribution Platforms
    3. Insurance Providers
    4. Performance Venues
    5. Music Schools
  5. Analyse trends and usage to reduce churn and enhance engagement.

Disclosure to Third Parties

We may share your data with:

  1. Service Providers: hosting, analytics, email delivery, payment providers. Examples include:
    1. Supabase
    2. Google Workspace
    3. AWS
    4. Vercel
    5. Stripe
  2. Professional Partners: when you have opted in, to help you access relevant offers (e.g. music-industry services).
  3. Legal & Compliance: if required by law, or to protect our rights.
  4. We never sell your personal information.

Cookies & Tracking

Our website uses cookies and similar technologies for:

  1. Essential functionality (login, security).
  2. Performance analytics.
  3. Personalisation (only with your consent).
  4. You may manage your cookie preferences via the on-site banner or your browser settings.

Data Security & Retention

We implement reasonable security measures (encryption, access controls) to protect your data. We retain personal information only as long as necessary for the purposes described, or as required by law.

Access, Correction & Complaints

Under the Privacy Act you may:

  1. Request access to or correction of your personal information.
  2. Withdraw consent to certain uses (e.g. third-party offers).
  3. Complain about a breach of the APPs.
  4. Please direct requests or complaints to privacy@crescender.com.au. We will respond within a reasonable timeframe.

International Transfers

Some of our service providers may be located overseas. We will ensure any overseas disclosure is protected by contracts or binding privacy rules in line with the APPs.

Changes to This Policy

We may update this Policy from time to time. Any changes will be posted here with an updated effective date.