Question 1

What's the difference between Crescender, Clavet, Creduca and My Crescender Family?

Accepted Answer

Crescender is the parent product, practice, repertoire, calendar, gear, finance, GearGrabber receipt capture, and shared profiles for bands and families. Clavet is the songwriting workspace. Creduca is the education layer for music teachers and music schools. My Crescender Family is the parent/guardian surface for kids learning music. All four share one Crescender identity, one privacy posture, and one data model, sign up once and you have access to the products your role needs.

Question 2

Do I need a separate account for each product?

Accepted Answer

No. One Crescender identity (Firebase-backed) signs you in across every product. Add a coparent, a teacher, a band-mate, they get their own identity, never a shared login. Per-product pricing is bundled inside one Crescender subscription.

Question 3

Where do I sign up?

Accepted Answer

https://app.crescender.com.au/auth/signup, free starting point. Add the products your role needs as your musical life expands.

Question 4

Which apps are available today?

Accepted Answer

The Crescender web app at app.crescender.com.au is live. Clavet at clavet.crescender.com.au is live. Creduca is in development with founding-cohort partner schools. My Crescender Family is in early access (iOS) and early access on Android. The full availability matrix with status labels per (product × platform) is on our Apps page.

Question 5

Are there iOS and Android apps?

Accepted Answer

Yes, native iOS and Android apps are rolling out across the product family. My Crescender Family is the first to reach early access on iOS and Android. Crescender, Clavet, and Creduca native apps are in development. In the meantime, all our web surfaces work as PWAs (add to home screen) on both platforms. See /downloads/ios and /downloads/android for the current status.

Question 6

Is Crescender free?

Accepted Answer

Yes, there's a free starting point that lets you use the core Crescender features. Paid plans unlock advanced functionality and the sibling products (Clavet, Creduca, My Crescender Family). See /pricing for the current plan tiers.

Question 7

How does billing work across the products?

Accepted Answer

One Crescender subscription is the parent billing relationship; product-specific plans (e.g. Clavet Sharp Major) are billed inside the same Crescender billing context. Schools using Creduca are billed per active student per month with volume tiers. Email hello@crescender.com.au for a fitted quote if you're a music school or studio.

Question 8

Where is my data stored?

Accepted Answer

Australia. All user data, including the Postgres database, uploaded files, and backups, is hosted in Australia on globally recognised public cloud infrastructure. We don't replicate user data to overseas regions. The only sub-processor that may transit data globally is Sentry (crash and error diagnostics, PII-stripped, no user content). The full sub-processor list lives on our Trust Centre's Subprocessors page.

Question 9

What security measures are in place?

Accepted Answer

TLS 1.2+ enforced in transit. Encryption at rest with provider-managed keys. Row-level security (RLS) policies enforce per-user / per-family / per-organisation data isolation in the database. Role-based production access with named approval. Automated dependency scanning. Point-in-time backup recovery tested quarterly. We're preparing for ISO 27001 certification (target audit H1 2027). Full controls and roadmap live on our Trust Centre's Security and Compliance pages.

Question 10

Can I export and delete my data?

Accepted Answer

Yes, both. Settings → Export emails you a JSON file with your account record and everything you've created in the product within 24 hours. Settings → Delete account runs a double-confirmation cascade across every table with a 30-day grace period; after 30 days the data is permanently removed.

Question 11

Is My Crescender Family safe for kids under 13?

Accepted Answer

Yes, and it's designed specifically with that age group in mind. Children never have accounts in our system. They use the app via a 6-digit code that the parent generates; they can't sign up, can't add coparents, can't reach the open internet, and can't be reached by anyone outside the family. We're COPPA-aligned, GDPR-K aligned, submitted under Apple's Made for Kids and Google's Designed for Families programmes, and have zero advertising or third-party behavioural tracking in the kid surface. Full posture is on our Trust Centre's Child Safety page; the legally-binding text is in the Family Privacy Notice.

Question 12

Do you collect children's data?

Accepted Answer

Only what we need to render the app: first name, date of birth, instrument(s), practice sessions (start, end, instrument, optional notes), and the optional avatar colour/image. We don't collect child email or phone (they don't have accounts), location, contacts, photos beyond the avatar, or any biometric data. The full list is in our Family Privacy Notice.

Question 13

Does Crescender use AI? What does it do with my data?

Accepted Answer

Two places. (1) GearGrabber, our receipt-capture workflow inside Crescender, uses a vision model to extract line items from receipt photos, we keep the original photo, the extracted data, and the receipt-image pairing as part of your gear inventory; the AI processing happens via our sub-processor under standard terms (no training on your data). (2) Clavet, our songwriting product, uses AI assistance for lyric editing and structure suggestions, we don't use your creative content to train models, and our terms with the AI sub-processor prohibit it. We have no AI features in the kid surface of My Crescender Family.

Question 14

Does Clavet protect my songwriting copyright?

Accepted Answer

We capture timestamped versions of your work so you have a reliable internal record of when each draft was created. That's useful evidence in a dispute. We don't make legal guarantees about how copyright would resolve in court, Australian copyright law gives you the copyright automatically when you create the work, regardless of whether Clavet exists; we just help you organise your evidence trail. See /clavet/copyright for the longer treatment.

Question 15

How do I get help?

Accepted Answer

Email hello@crescender.com.au for general questions. security@crescender.com.au for security-related reports (we respond within one business day). For school deployments, your founding-cohort contact is your fastest route.

Frequently Asked Questions